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Part of the HF Hotels family since 1992, Teresa Vieira – or Teresa to us – is currently the general housekeeper of the HF Ipanema Park and HF Ipanema Porto hotels.
Teresa was only 18 years old when she started working as a hotel and laundry maid in a hotel in Switzerland.
Later on, she returned to Portugal and discovered the HF Ipanema Park, the hotel that quickly became her new home.
She soon stood out thanks to her effort and commitment and, after only 6 months, she took the position of night housekeeper, a job she held for 13 years.
In 2005, she was invited to be the general housekeeper of the HF Ipanema Park hotel, a job she still carries out today!
“I love what I do, no doubt about it! There are some good days and some bad days, as in every other job, but I really love what I do.”
In her current role, Teresa assures us that every day is an adventure and that her daily work is never boring.
Because she’s been following the evolution of this industry over many years, Teresa mentions that the level of demand is increasingly higher.
“The client is more and more demanding and we to answer to that reality, we cannot fail!”
Teresa feels proud for achieving all the challenges she faces, together with her team of “girls”, as she warmly calls them.
“Every morning, I do a briefing with the girls to discuss the previous day, what went wrong, what we need to improve… Or to congratulate them, because there are many positive things in their work and I like to acknowledge them. To me, that recognition is very important!”
Every day, Teresa arrives an hour early to the hotel, to silently organise and focus on her work.
“I put the laundry machines working, organise the schedules and, afterwards, I just need to distribute the tasks among the team.”
The rest of the day is spent in the common areas, the rooms and even the swimming pool. Every day, she goes through the hotel’s many spaces, in order to control and guarantee that everything is in top condition, whether in terms of cleanliness or maintenance.
Thank you for your dedication Mrs. Vieira!