Our most smiling person!

Nelson is one of the most cherished employees of the HF Hotels team.

The HF Hotels group is a brand of reference in the Portuguese tourism sector. With eight hotel units divided between Lisbon and Oporto, it has more than 350 employees.

Being fully aware that the company’s success is mostly due to the work and dedication of its employees, the group intends to promote ideals such as spirit of cohesion and cooperation.

In this section, we will provide comments, opinions and stories of the people that welcome you, always take care of you with a smile and do their best to make you feel at home.

The first employee giving his contribution is Nelson Gonçalves, head waiter at the HF Fénix Lisboa.

Nelson is one of the most cherished employees of the HF Hotels team. Every day for eight years, he has been welcoming the guests of the HF Fénix Lisboa with a smile, and he does not go unnoticed.

For Nelson “life needs to be taken with a smile, even when you aren’t in the mood” and, with this motto, he spreads joy to everyone coming to the restaurant from 7.30 to 10.30 am.

He is especially recognised for trying to talk to each guest in their own language and he believes he is now able to greet guests in almost all the languages in the planet. He states that “when guests wake up not feeling in the mood to smile, trying to speak to them in their language will make them feel at home, even far away from home”, which directly meets the motto of the HF Hotels group.

The guests repay him with the same affection, leaving messages such as:

“…We meet a few amazing hardworking staff Fernando in the bar, Nelson in the breakfast room and Vitor from the lobby.“
Kim Bagley

“…A Special mention to Nelson, the floor manager at the breakfast, so so funny guy that spoke and say “hello” in all the languages!”
Nicola Volpe


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